Hotels.com | Product Manager, Shopping Experience
Experiment-led shopping optimisation across a global travel platform.
At Hotels.com, I worked on platform-level shopping experience improvements across search, comparison, membership and booking progression. The work connected product design decisions to measurable traveller behaviour across a high-scale travel platform.
Challenges
Travellers needed to compare options quickly, understand value signals and move through the booking journey with less friction. The design work had to support platform migration, experimentation and reusable shopping patterns without relying on internal platform language.
Design Responsibility
I contributed to shopping-page optimisation and product experiments across areas including star-rating visibility, map coverage, member pricing and VIP status filters. The work used hypotheses, controlled tests and funnel metrics to connect interface decisions with conversion, progression and subscription outcomes.
Looking for a product design leader who can hold the whole picture?
Let’s talk about the product, the team and the decisions that need to become clearer.